Replacement V2 SmartSteam Pro Unit with Bluetooth

Every SaunaBox product is quality-checked before it ships, and every one comes with a limited warranty against manufacturing defects. Your coverage starts the day your order arrives.

Coverage at a glance

• Cabin saunas: 2 years on the cabin. Traditional sauna heaters are covered for 1 year.
• Portable saunas, steam saunas and cold plunges: 1 year.
• Red light devices and accessories: 1 year.

What’s included

• Replacement of parts with manufacturing defects in materials or workmanship, at no cost to you
• Coverage for core components, including heaters, controls, frames, fabric covers and wood cabinetry
• Free replacement shipping within the first 30 days

What to know

• Coverage applies only to the original purchaser
• Labor and service costs aren’t covered
• Cosmetic marks, normal wear and tear, misuse, accidental damage, alterations and unauthorized repairs are excluded
• Natural changes in wood, such as fine cracks or color variation from moisture, are normal and aren’t covered
• Using a product outdoors (unless it’s built for it), improper installation, or not following the user manual voids the warranty
• After 30 days, shipping costs for replacement parts are the customer’s responsibility

Damaged in transit?
Report it within 7 days of delivery. If you added Shipping Protection, we’ll arrange a replacement. Without it, we’ll still help, but a replacement shipping fee of $25–$500 may apply.

How to request assistance

• Email support@saunabox.com within your warranty period
• Include your order number, proof of purchase, a short description of the issue, and photos or video